Overview:

Prosper Machine Tools, a family owned machine tool distributor in Dallas, Texas area, was struggling to find a reliable second sourcing of parts that they can provide to their customers with different brands of machine tools. They contacted Global Machine Parts (GMP) after being recommended by one of their local sales representatives and they have been in contact with GMP ever since.

Challenge:

 Prosper Machine Tools faced challenges in ordering parts from other suppliers. Some of these included a lack of urgency in the quoting process and long lead time on parts.

Solution:

GMP’s reliable customer support provided Prosper with faster order processing. “We are able to turn quotes around to customers more quickly, with better pricing and lead times” said Morgan Mijares, Business Manager at Prosper Machine Tools.

Aside from using the website, Prosper was able to place machine tool parts orders by directly contacting customer support, assisting them in finding the right part for their customers.

With over 13,000+ parts varieties offered, GMP provided Prosper with better inventory – finding larger OEM specific items with shorter lead times and better pricing options.

Results:

The reliability of ordering parts through GMP has increased Prosper Machine Tools’ orders from their customers – capturing more parts orders and service work. Prosper is very pleased with GMP’s great customer support and competitive pricing that resulted to better margins for each order.

About Prosper Machine Tools:

Prosper Machine Tools is a family-owned machine tool distributor. Their talented team with over 100 years of combined experience representing major brands in the market. They are able to offer top-quality manufacturing solutions that will satisfy their customer manufacturing needs. www.prospermt.com