Overview:

Prosper Machine Tools, a family owned machine tool distributor in Dallas, Texas area, was struggling to find a reliable second sourcing of parts that they can provide to their customers with different brands of machine tools. They contacted Global Machine Parts (GMP) after being recommended by one of their local sales representatives and they have been in contact with GMP ever since.

Challenge:

 Prosper Machine Tools faced challenges in ordering parts from other suppliers. Some of these included a lack of urgency in the quoting process and long lead time on parts.

Solution:

GMP’s reliable customer support provided Prosper with faster order processing. “We are able to turn quotes around to customers more quickly, with better pricing and lead times” said Morgan Mijares, Business Manager at Prosper Machine Tools.

Aside from using the website, Prosper was able to place machi

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