Your satisfaction is our highest priority.
Our success depends on returning customers, and our growth is achieved through positive word of mouth. Our goal is to make your experience with GMP as effortless as possible so that the next time you need parts, you turn to us first.
We want you to keep coming back, so if you have a problem with an item you buy from GMP, we've made solving it as easy as 1, 2, 3...
You can order from GMP with confidence, knowing that if what you ordered isn't what you need, we are happy to exchange it for another item from our inventory.
Once we receive your package, we will contact you to complete the exchange. You may be charged shipping for the item you are receiving in exchange.
We understand that in order to avoid delays, you sometimes have to order parts before you are certain you will need them. At Global Machine Parts, we want you to have the peace of mind that comes from knowing that your money will not have been wasted if you decide you no longer require an item.
All Returns are subject to a 20% restocking fee.
A company is only as good as its product, and at Global Machine Parts, we are proud to stand behind the quality of the parts we offer. Your satisfaction is important to us, and should you receive a damaged or defective part, you can rely on us to replace it as quickly as possible.
Once we receive your item, a replacement will be shipped to you at no cost.
Due to fluctuating prices and availability of many items, we may substitute a refund/exchange/replacement.
RMAs cannot be issued more than 30 days after an item has shipped from our facility.
Any part we receive that cannot be exchanged, returned, or replaced will be, upon request, shipped back to the customer at customer's expense.
Per industry standard practice, bearing and electrical components cannot be exchanged, returned or replaced.